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English The Challenge:
MININTER’s Cisco telephony system had been overwhelmed by increasing technological and operational demands. To overcome this barrier, the project required personalized consulting in technological and connectivity solutions to design and implement a comprehensive Unified Communications and Contact Center solution that would guarantee scalability and high availability for IP Telephony services.
“When technological and operational demands exceed a system’s capacity, it is not simply a problem but a barrier. Our goal was to break that barrier with a scalable, future-ready solution.”
How did we do it?
Environment Analysis
The current equipment and the client’s specific requirements were assessed to understand the starting point and define the objectives to be achieved.
Compatible Solution Design
Based on the analysis, a comparison with current technologies was carried out to design a tailored solution that was both compatible and able to meet all requirements.
Phased Implementation
In coordination with MININTER’s designated team, the solution was implemented in stages, avoiding major impact during the migration to the new communications service.
The implemented solution
A VoIP communications system was deployed in a High Availability (Active-Standby) architecture to guarantee maximum operational continuity. At the core of the solution was a new scalable PBX system, with capacity to connect more than 380 extensions across both physical IP phones and softphones.
To strengthen collaboration, the platform included SCM Express licenses for Meet-Me Conference Channels, enabling multi-user virtual meetings.
For management, a billing and reporting software was integrated, allowing the client to administer calls and view metrics by extension, user, or trunk. A key service in this project was the migration of all historical call records from the old PBX to the new system, successfully executed to avoid any loss of valuable historical data for the institution.
Goals achieved
Expanded Capacity and Smooth Communication
The limitations of the previous system were overcome, increasing the number of extensions to more than 380, which significantly improved the quality and fluidity of both internal and external communication.
Improved Data Management with No Losses
The new billing software optimized the management of call statistics, and thanks to the successful migration, the institution preserved its entire historical data record without any losses.
Guaranteed Operational Continuity
The new scalable solution ensures service continuity, eliminating the risks of interruptions caused by the technical limitations of the previous platform.
“For us, working with SITE PERÚ was a very positive experience, mainly due to their quick attention and the high availability of their staff. Their support has been key to keeping our telephone center operating and ensuring continuity of service and IP extensions. Everything has worked as expected, which gives us complete peace of mind.”