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English The Challenge:
Grupo San Pablo’s operational growth was being limited by an outdated telephony system with insufficient extension capacity. To unify its clinic network, the project required personalized consulting in technology and connectivity solutions that integrated Unified Communications and Contact Center services (including IP telephony and omnichannel platforms) and, in some locations, Network Connectivity solutions.
“Fragmented communication hinders growth. The challenge was to design a unified technological ecosystem that not only connected the existing locations but also laid the foundations for future expansion.”
How did we do it?
Personalized Diagnosis and Design
Technical visits were carried out in existing clinics to assess the current state, while for new clinics, we participated from the design phase to create tailored solutions.
Multi-Site Coordination
Close coordination was maintained with the responsible teams of each clinic to manage access and define working conditions, ensuring a smooth process.
Progressive Implementation in Stages
The migration and deployment of new technologies were organized in stages, allowing an orderly transition with minimal impact on day-to-day operations.
The implemented solution
An interconnected communication architecture was implemented, installing telephone PBXs in each of the group’s clinics, including Clínica San Pablo, Clínica San Pablo La Victoria, Clínica San Gabriel, Clínica Santa Martha del Sur, Clínica San Juan Bautista, Clínica Jesús del Norte, Clínica San Pablo Huaraz, Clínica San Pablo Arequipa, and the Specialized Center in Chacarilla. All PBXs were connected to a gateway and to the main headquarters, enabling centralized management while maintaining local autonomy.
IP phones were deployed according to each clinic’s specific needs, and a billing and reporting software was integrated for call supervision. In certain clinics, the project also included network infrastructure implementation such as structured cabling, configuration of switches, and wireless access points.
Products used
Telephone Systems
Samsung OfficeServ 7070
Telephone Systems
UCM6308
IP Phones and Terminals
GXP2170
Technology Accessories
Samsung DS-5038S
Network Switches and Equipment
Cisco Catalyst 9200 Series
Goals achieved
Modern and Scalable Infrastructure
The communications system was fully modernized, expanding extension capacity and establishing a solid technological foundation prepared for the incorporation of future clinics.
Interconnection and Efficient Communication
A unified and fluid communication between all clinics was achieved, improving team collaboration, reducing response times, and optimizing user support.
Greater Control and Resource Management
Thanks to the billing software, the organization gained greater control over the use of its communication resources, generating valuable information for decision-making.
“At Clínica Jesús del Norte, part of the San Pablo Group, we had a very good experience working with SITE PERÚ. We especially value their prompt response and consistent technical support, which allowed us to immediately identify faulty extensions and resolve them without delay. Thanks to this, we were able to maintain service continuity without affecting our operations.”