Telephone Systems / Cisco
Cisco Unified Communications Manager (CUCM / CallManager)
Cisco Unified Communications Manager (CUCM), also known as CallManager, is Cisco’s flagship platform for IP telephony and unified communications management. It enables centralized administration of thousands of users, devices, and services for voice, video, and messaging. It is ideal for organizations that require maximum scalability, security, and availability.
Main features
- Scalability from fewer than 100 to 80,000 users per cluster.
- Supports multiple protocols: SIP, SCCP, H.323, MGCP.
- Integration with Cisco Webex, Microsoft Teams (via gateways), and enterprise CRMs.
- Centralized management with high availability and redundancy.
- Compatible with Cisco IP Phones (7800, 8800, DX), softphones, and video endpoints.
Technical specifications
Users
Up to 80,000 per cluster
Protocols
SIP, SCCP, H.323, MGCP
Integrations
Webex, Microsoft Teams, CRM
Deployment
Physical servers, virtual (VMware), or hybrid cloud
High Availability
Redundant clusters and load balancing
About the brand
Cisco Systems is a global leader in networking and telecommunications. CUCM is the foundation of its collaboration ecosystem, trusted by corporations, governments, and large organizations worldwide.

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